Privacy policy

Last updated: September 16, 2025

This Privacy Policy describes how MOMO ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from https://momofit.com (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”). By accessing or using any part of the Services, you agree to the collection and use of your information as described in this Privacy Policy.

Contact

If you have questions, need more information about our privacy practices, or would like to make a complaint, contact us at:

Email: support@momofit.com
Mail:
1500 S. Evergreen Ave WH136
Los Angeles, CA 90023
United States

Selling and Sharing Personal Information

MOMO does not sell your personal information.
We do not exchange your data for money or use it in ways that are considered a "sale" under the California Consumer Privacy Act (CCPA/CPRA).

We may share limited information with service providers (like Klaviyo and Shopify) to operate our business, send marketing you’ve opted into, and run basic advertising — but we do not share information in a way that constitutes "cross-context behavioral advertising" unless you’ve explicitly opted in.

You may opt out of advertising personalization at any time via the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/

What Personal Information We Collect

Information You Provide Directly

  • Contact details (name, address, phone number, email)

  • Order and payment information (billing/shipping address, credit card info)

  • Account details (username, password, security questions)

  • Shopping behavior (cart contents, saved items, loyalty rewards)

  • Product reviews, referrals, gift card activity

  • Customer service interactions

Information Collected Automatically

We collect information about your interaction with the Services ("Usage Data") via cookies and tracking tools, including:

  • Browser and device type

  • IP address and time zone

  • Pages/products viewed and time spent

  • Referring/exit URLs

Information From Third Parties

We may receive data from:

  • Shopify (ecommerce platform)

  • Klaviyo (email & SMS marketing)

  • Gorgias (customer support)

  • Hotjar (user interaction analysis)

  • Advertising platforms (e.g., Google, Facebook)

How We Use Your Personal Information

  • To process purchases and deliver products

  • To send order confirmations, shipping updates, and receipts

  • To personalize your shopping experience

  • To send marketing emails and SMS (with your consent)

  • To provide customer service

  • To analyze user behavior and improve our Services

  • To detect and prevent fraud or security threats

SMS Messaging Consent

By providing your phone number and opting into SMS marketing, you agree to receive recurring promotional messages (e.g., cart reminders, special offers) from MOMO. Message frequency varies. Consent is not required to make a purchase.

  • Message & data rates may apply

  • To opt out: reply STOP

  • To get help: reply HELP or contact support@momofit.com

SMS is delivered through Klaviyo and processed in compliance with applicable laws.

Email Replies

If you respond to one of our marketing emails, your reply will be routed to our support team via Gorgias. These messages are reviewed to help us assist you.

Cookies and Tracking Technologies

We use cookies to:

  • Recognize you on return visits

  • Track cart and product views

  • Send email and SMS abandoned cart reminders (if opted in)

  • Analyze how you interact with the Site

  • Show personalized ads on other platforms

Some cookies are necessary for basic site functions, while others are used for performance, analytics, or advertising.

You can manage cookie settings in your browser. Learn more at: https://www.allaboutcookies.org/

Global Privacy Control (GPC)

We honor GPC signals from your browser or device as valid opt-out requests for data sharing and targeted advertising. Learn more: https://globalprivacycontrol.org/

Behavioral Advertising

We may use collected data to display relevant ads on third-party sites. Opt-out options include:

Your Rights

You may have the following rights depending on your location:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Restrict processing

  • Withdraw consent

  • Appeal a denial

To exercise any of these rights, email us at support@momofit.com or write to the address above. We may verify your identity before fulfilling your request.

Authorized agents may act on your behalf with proper documentation. We do not discriminate against customers who exercise their rights.

International Data Transfers

If you reside in the EEA or UK, your data may be transferred to the U.S. or Canada. These transfers use Standard Contractual Clauses or equivalent mechanisms to ensure protection.

Children’s Data

Our Services are not directed at children under 13. We do not knowingly collect their data. Parents or guardians may request deletion if such data is inadvertently collected.

Security and Retention

We retain data as long as necessary to fulfill the purposes outlined in this policy. No online service is 100% secure; avoid sending sensitive info via unsecured channels.

Changes to This Privacy Policy

We may update this policy to reflect changes in practices, services, or regulations. The "Last updated" date above will always show the most recent version.